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National Repository of Grey Literature 3 records found  Search took 0.01 seconds. 
The protection of a consumer during the providing of banking services in the Czech Republic
 Haasová, Eva ; Půlpánová, Stanislava (advisor)
The Bachelor's thesis describes and analyses the protection of a bank client. In the beginning I discuss the necessity of the institution of consumer's protection define the basic terms and describe the structure of the system of consumer's protection. Then, I depict the basic elements of the consumer's protection, the requirements to banks, the duty to provide information, the protection of personal data, the bank secret and the deposit insurance. After these I concentrate on the analysis of the protection in the area of payments system and consumer lending. In the end I diverge the protection on the active and the passive.
Detailed record
The possibilities for improving of the quality of banking services
 Skrčená, Lucie ; Hůlová, Marie (advisor) ; Mrkvička, Aleš (referee)
The bachelor thesis describes the quality of banking services. The main aim of thesis is to find out how specific bank institution satisfies demands of clients. On basis of made analysis in a form of a questionnaire the deficiences are identified and consequently the ways leading to the improvement of banking services are fixed.
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Mobile banking in the Czech Republic and in the world and it's development
 Hawlová, Kateřina ; Matuštík, Ondřej (advisor) ; Exnarová, Anna (referee)
The thesis focuses on banking in general. To be more precise this thesis aims to discover mobile banking and its future potential in the Czech Republic. The first chapter describes principles on which m-banking is working on and its security methods these technologies are using for communication between banks and clients. Second part of the research investigates current situation on the market and its preparedness to move further to become comparable to e-banking. To discover current situation, banks that are part of the biggest financial groups from the Czech Republic and abroad were chosen. This thesis embodies complex picture of services m-banking supports together with quality check of services provided.
Detailed record

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